As recently as last month, a reporter from our office, following the prescribed protocol, sent a rough draft to our client in a secure fashion. The attachments (the transcript in two formats) were encrypted upon upload, a password was required, and it was unencrypted after the password was entered on the receiving attorney’s computer. Still, the attorney called our office and requested that we “just e-mail the file” to him. Put differently, he wasn’t interested in the security measures.
As an Oakland court reporting agency, we increasingly find ourselves in an untenable position: do we follow what our professional organizations are guiding us to do, which is add security measures, or do we try to make our process more user-friendly for our attorneys?
Grossman Reporting has opted for the former, continuing to send transcripts in a secure manner. When weighing the rewards versus the benefits, keeping private information private has won out in our office. We also have found that after our clients have utilized the secure software platforms (YesLaw, DropBox, SendCryption, HighTail), they quickly become proficient. Plus, we are just a phone call away to walk them through the process.