The subject of this post has long been on my mind. As a court reporter (and a lover of language), words are my currency. I have also come to believe that “Thank you” are two of the most powerful words in the English language.
Backing up for a minute, it is not uncommon for reporters to be asked to prepare transcripts on an expedited basis without advance warning, necessitating heroic juggling of personal and professional schedules. Of course, prior notice for expedited delivery is incredibly helpful; however, sometimes because of lack of communication, surprise important testimony that necessitates a motion, or testimony that requires immediate expert analysis, requests for unplanned-for expedited transcripts are a reality.
There have been times over the years that I wondered whether or not attorneys understand the implications of requesting an expedited transcript; namely, that it will necessitate the reporting agency to find a replacement reporter for the following day so that the expedited transcript can be completed. On busy days, rearranging schedules or finding another reporter can be a Herculean challenge. The request has the ripple effect of imposing a long night on the reporter, proofer, and/or scopist as well.
Explanation aside, the last time I was asked for an unexpected overnight delivery at 5:00 p.m., the requesting attorney said, “Thank you so much for making this happen. I didn’t know that I was going to need this for an ex parte motion, but it is really important that I have a certified transcript to take to court. I really appreciate your efforts.”
This simple acknowledgment – that what was being asked was time-consuming and a scheduling challenge – along with the sincere appreciation expressed for my efforts, made all of the difference between my feeling put upon and feeling pleased and proud to make sure this client got what he wanted when he needed it.